期刊目錄列表 - 64卷(2019) - 【教育科學研究期刊】64(1)三月刊
Directory
以校務研究觀點探討行政管考制度之建構
作者:國立臺灣師範大學公民教育與活動領導學系林安邦、國立臺灣大學國際企業學系暨研究所姜驊凌、國立臺灣師範大學資訊教育研究所莊雅婷、國立臺灣師範大學資訊教育研究所張國恩
卷期:64卷第1期
日期:2019年3月
頁碼:241-265
DOI:10.6209/JORIES.201903_64(1).0009
摘要:
校務研究的思維是以一套系統性的資料蒐集模式,能幫助大專院校自我研究分析,發掘校務治理問題,提供決策時的客觀參考,是提升高等教育品質與學校永續營運的重要方法。另一方面,學校行政具有主導學校營運的功能,對學校內的各類資源需做妥善且適當的規劃,因之,校務研究的管理思維若能融入學校行政,增進創新行政作為,大專院校應能達成總體發展目標。本研究以國立S大學為例,探討該校行政管理考核制度導入校務研究思維,並結合資訊化方式形塑出屬於S大學的管理考核模式,運用該專業機制,進行各項校務發展計畫執行、追蹤、考核、回饋與改善之管理,確保各項校務工作執行成效與品質。案例分析結果顯示,S大學的管理考核制度融合了校務研究資訊支持反饋圈的概念,並履行了校務研究的五種角色,同時兼具品質控管及績效考核的管理方式,促使行政工作者的工作目標與校務目標有效整合,如此不但促進了S大學行政效率及效能的提升,並可從S大學逐年提升的世界大學排名得到佐證。藉此案例分析,期可作為其他大專院校推動校務研究及施行校務管理的參考。
關鍵詞:校務研究、管理考核制度、績效考核
《詳全文》
參考文獻:
- 中央教育科學研究所比較教育研究室(編譯)(1990)。國際教育百科全書:教育管理。北京市:教育科學出版社。 【Comparative Education Graduate School at Central Educational Science Research Institute. (Ed.). (1990). The international encyclopedia of education. Beijing, China: Education Science Press.】
- 何希慧(2016)。建立校務專業管理體制:連結校務研究、校務發展與自我評鑑。臺灣教育評論月刊,5(3),40-43。 【He, S.-H. (2016). Building professional IR management system: Connection between institution research, institution development and self-evaluation. Taiwan Education Review Monthly, 5(3), 40-43.】
- 李政翰(2015)。我國推動大學校務研究之策略。評鑑雙月刊,57,9-15。 【Li, C.-H. (2015). The strategy of promoting higher education institution research in Taiwan. Evaluation Bimonthly, 57, 9-15.】
- 林惠玲(2015)。校務研究的省思─迸出新火花,迎向永續經營新契機。評鑑雙月刊,58,57- 58。 【Lin, H.-L. (2015). Reflections on the IR affairs − Flaring new sparks and facing new opportunities for sustainable development. Evaluation Bimonthly, 58, 57-58.】
- 林靜慧、簡瑋成、許政行(2015)。美國印第安那大學校務研究辦公室運作案例分享。評鑑雙月刊,58,26-29。 【Lin, C.-H., Chien, W.-C., & Hsu, C.-H. (2015). The case study of IR office in the University of Indiana. Evaluation Bimonthly, 58, 26-29.】
» 展開更多
- 中央教育科學研究所比較教育研究室(編譯)(1990)。國際教育百科全書:教育管理。北京市:教育科學出版社。 【Comparative Education Graduate School at Central Educational Science Research Institute. (Ed.). (1990). The international encyclopedia of education. Beijing, China: Education Science Press.】
- 何希慧(2016)。建立校務專業管理體制:連結校務研究、校務發展與自我評鑑。臺灣教育評論月刊,5(3),40-43。 【He, S.-H. (2016). Building professional IR management system: Connection between institution research, institution development and self-evaluation. Taiwan Education Review Monthly, 5(3), 40-43.】
- 李政翰(2015)。我國推動大學校務研究之策略。評鑑雙月刊,57,9-15。 【Li, C.-H. (2015). The strategy of promoting higher education institution research in Taiwan. Evaluation Bimonthly, 57, 9-15.】
- 林惠玲(2015)。校務研究的省思─迸出新火花,迎向永續經營新契機。評鑑雙月刊,58,57- 58。 【Lin, H.-L. (2015). Reflections on the IR affairs − Flaring new sparks and facing new opportunities for sustainable development. Evaluation Bimonthly, 58, 57-58.】
- 林靜慧、簡瑋成、許政行(2015)。美國印第安那大學校務研究辦公室運作案例分享。評鑑雙月刊,58,26-29。 【Lin, C.-H., Chien, W.-C., & Hsu, C.-H. (2015). The case study of IR office in the University of Indiana. Evaluation Bimonthly, 58, 26-29.】
- 張明輝(2002)。企業管理理論在學校經營的應用及省思。取自ftp://sf.csj.ks.edu.tw/pub/exam- adm/A-%A4%E5%C4m%B8%EA%AE%C6/%AE%D5%AA%F8%A5D%A5%F4%BA%C2%B8%D5125--%A5%F8%B7~%BA%DE%B2z%B2z%BD%D7%A6b%BE%C7%AE%D5%AA%BA%C0%B3%A5%CE.pdf 【Chang, M.-H. (2002). The application and thinking of enterprise management theory in school management. Retrieved from ftp://sf.csj.ks.edu.tw/pub/exam-adm/A-%A4%E5%C4m%B8%EA%AE%C6/%AE%D5%AA %F8%A5D%A5%F4%BA%C2%B8%D5125--%A5%F8%B7~%BA%DE%B2z%B2z%BD%D7%A6b%BE%C7%AE%D5%AA%BA%C0%B3%A5%CE.pdf】
- 鈕文英(2017)。質性研究方法與論文寫作。臺北市:雙葉書廊。 【Niew, W.-I. (2017). Qualitative research methods and thesis writing. Taipei, Taiwan: Yeh Yeh Book Gallery.】
- 黃賀(2009)。組織行為:影響力的形成與發揮。臺北市:前程。 【Huang, H. (2009). Organizational behavior: The formulation and utilization of impact. Taipei, Taiwan: Future Career Management.】
- 彭森明(2013)。高等教育校務研究的理念與應用。臺北市:高等教育。 【Peng, S.-M. (2013). The idea and application of institutional reseach of higher education. Taipei, Taiwan: Higher Education.】
- 楊武勳(2014)。高等教育品保制度與組織系列日本大學發展「校務研究」作為教學改善之探討。評鑑雙月刊,47,37-42。 【Yang, W.-H. (2014). A study on institutional research (IR) in Japanese universities as a method for teaching improvement. Evaluation Bimonthly, 47, 37-42.】
- 劉祥熹、陳玉娟、鄭筱慧(2016)。學校創新經營對家長選校意願影響之研究─以服務品質與學校形象為中介變項。教育科學研究期刊,61(4),59-88。doi:10.6209/JORIES. 2016.61(4).03 【Liu, H.-H., Chen, Y.-C., & Cheng, H.-H. (2016). Impacts of school innovation management on school selecting intentions: Service quality and school image as mediators. Journal of Research in Education Sciences, 61(4), 59-88. doi:10.6209/JORIES.2016.61(4).03】
- 饒達欽、曾淑惠(1997)。技職學校校務行政績效評鑑之研究。技術學刊,12(2),201- 210。 【Rau, D.-C., & Tseng, S.-H. (1997). A study of the evaluation of administration in technological and vocational schools. Journal of Technology, 12(2), 201-210.】
- Bol, D.(2004)。大學何價:高等教育商業化(楊振富,譯)。臺北市:天下文化。(原著出版於2003年) 【Bol, D. (2004). Universities in the marketplace: The commercialization of higher education (C.-F. Yang, Trans.). Taipei, Taiwan: Commonwealth. (Original work published 2003)】
- Alford, R. R. (1998). The craft of inquiry:Theories, methods, evidence. New York, NY: Oxford University Press.
- Blau, P. M., & Scott, W. R. (1962). Formal organizations: A comparative approach. Redwood City, CA: Stanford University Press.
- Bogdan, R., & Biklen, S. K. (2007). Qualitative research for education: An introduction to theories and methods. Boston, MA: Pearson.
- Dent, J. F. (1991). Accounting and organizational cultures: A field study of the emergence of a new organizational reality. Accounting, Organization and Society, 16(8), 705-732. doi:10.1016/0361- 3682(91)90021-6
- Furst-Bowe, J. (2011). Systems thinking: Critical to quality improvement in higher education. Quality Approaches in Higher Education, 2(2), 2-4.
- Gioia, D. A., Corley, K. G., & Hamilton, A. L. (2013). Seeking qualitative rigor in inductive research: Notes on the Gioia methodology. Organizational Research Methods, 16(1), 15-31. doi:10.1177/ 1094428112452151
- Hand, R. K., Dolansky, M. A., Hanahan, E. E., Sundaram, V. M., & Tinsley, N. (2014). Quality comes alive: An interdisciplinary student team’s quality improvement experience in learning by doing − Healthcare education case study. Quality Approaches in Higher Education, 5(1), 26-32.
- Hassan, K. E. (2010). The role and function of institutional research in institutions of higher education: Theory and practice. In B. Lamine (Ed.), Towards an Arab higher education space: International challenges and societal responsibilities (pp. 423-441). Beirut, Lebaono: United Nations Educational, Scientific and Cultural Organization.
- Holmes, M. C., Kumar, A., & Jenicke, L. O. (2005). Improving the effectiveness of the academic delivery process utilizing Six Sigma. Issues in Information Systems, 6(1), 353-359.
- Isabella, L. A. (1990). Evolving interpretations as a change unfolds: How managers construe key organizational events. Academy of Management Journal, 33(1), 7-41. doi:10.2307/256350
- Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: Translating strategy into action. Boston, MA: Harvard Business Press.
- McLaughlin, G. W., & Howard, R. D. (2001). Theory, practice, and ethics of institutional research. In R. D. Howard (Ed.), Institutional research: Decision support in higher education (pp. 163-194). Tallahassee, FL: Association of Institutional Research.
- Modell, S. (2009). Institutional research on performance measurement and management in the public sector accounting literature: A review and assessment. Financial Accountability & Management, 25(3), 277-303. doi:10.1111/j.1468-0408.2009.00477.x
- Moscati, R. (2001). Italian university professors in transition. Higher Education, 41(1-2), 103-129. doi:10.1023/A:1026766829752
- Peterson, M. W. (1999). The role of institutional research: From improvement to redesign. New Directions for Institutional Research, 104, 83-103. doi:10.1002/ir.10408
- Pollitt, C., & Bouckaert, G. (2004). Public management reform: A comparative analysis. Oxford, UK: Oxford University Press.
- Ramanan, L., & Ramanakumar, K. (2014). Necessity of Six Sigma − As a measurement metric in measuring quality of higher education. International Journal of Business and Management Invention, 3(1), 28-30.
- Sarda, S., Bonde, D., & Kallurkar, S. (2006). Application of Six Sigma in technical education. Journal of Engineering Education, 19(6), 45-47.
- Saupe, J. L., & Montgomery, J. R. (1970). The nature and role of institutional research − Memo to a college or university. Retrieved from http://files.eric.ed.gov/fulltext/ED049672.pdf
- Serban, A. M. (2002). Knowledge management: The “fifth face” of institutional research. New Directions for Institutional Research, 113, 105-112. doi:10.1002/ir.40
- Simons, N. (2013). The business case for lean Six Sigma in higher education. ASQ Higher Education Brief, 6(3), 1-6.
- Utecht, K. M., & Jenicke, L. O. (2009). Increasing calculation consistency and reducing calculation time using Six Sigma: A case study of salary determination in an institution of higher education. International Journal of Services and Standards, 5(2), 115-134. doi:10.1504/IJSS.2009.027219
- Volkwein, J. F. (1999). The four faces of institutional research. New Directions in Institutional Research, 104, 9-19. doi:10.1002/ir.10401
- Volkwein, J. F. (2008). The foundations and evolution of institutional research. New Directions for Higher Education, 141, 5-20. doi:10.1002/he.289
- Volkwein, J. F., Liu, Y., & Woodell, J. (2012). The structure and functions of institutional research offices. In R. D. Howard, G. W. McLaughlin, & W. E. Knight (Eds.), The handbook of institutional research (pp. 22-39). San Francisco, CA: Jossey-Bass.
- Yale University. (2010). Yale University’s performance management guide. Retrieved from https://your.yale.edu/ sites/default/files/2010julyyaleperfmgmntguiderev6-7-10final.pdf
Journal directory listing - Volume 64 (2019) - Journal of Research in Education Sciences【64(1)】March
Directory
The Study of Developing the Administrative Performance Evaluation System From the Perspective of Institutional Research
Author: An-Pan Lin (Department of Civic Education and Leadership, National Taiwan Normal University), Hua-Ling Chiang(International Business, National Taiwan University), Ya-Ting Chuang(Graduate Institute of Information and Computer Education, National Taiwan Normal University), Kuo-En Chang(Graduate Institute of Information and Computer Education, National Taiwan Normal University)
Vol.&No.:Vol. 64, No.1
Date:March 2019
Pages:241-265
DOI:10.6209/JORIES.201903_64(1).0009
Abstract:
Institutional research (IR) is a kind of systematic data collection, which enables the self-assessment action of the higher education, finds out the problems of the school affairs and governance, and provides the data based information for related decision making. Thus, IR is an important approach to improve higher education quality to contribute its sustainable development. The administration has a function which can guide the university’s operation appropriately, which should combine the IR cogitation closely to improve the progress of the university’s overall goals. This study takes public S University as a case and investigates its administrative management which integrates the IR cogitation and joints to informationization. S University develops its special oversight and evaluation system to check school affairs planning, tracking, evaluating, feedback, and improvement, and ensure these affairs’ performance and quality. Based on the case study results of S University, we find the administrative oversight and evaluation system of S University not only combine the IR information support cycle but also implement the 5 roles of IR. By both quality control and performance appraisal of this system, the goals of administrative staffs and school can effectively integrate. This mechanism ensures the effectiveness and quality of administrative affairs and attains proof from the world university ranking of S University. By this case study, we wish to provide some views of IR study and implementation for other institutions.
Keywords:institutional research, oversight and evaluation system, performance appraisal